Date published: 10 April 2018
Research commissioned by: Lloyd's London
Why did we select this research?
Traditional insurance, mostly centered around commercial and personal products, is now evolving to meet needs of disruptive business models and responding to changes in the way assets and services are being consumed. The sharing economy has resulted in multi-party relationships between consumer, provider, and platform, blurring the line between who is liable for assets, both tangible and intangible.
Lloyd's surveyed 5000 consumers from the U.S.A., U.K., and China, in addition to representatives from 30 sharing platforms on their perception and management of risks related to the sharing economy. The greatest threats relating to the sharing economy are intangible, especially trust and reputation
Chinese consumers engage most with the sharing economy, both as consumers and providers of products and services, likely as a result of perception of lower risks. Americans reported lowest engagement and more risk: 49% have never used a sharing economy product or service.
Consumers expect to be protected when they use or share services
97% consumers believe sharing platforms provide protection for users/providers
28% actually check if sharing platforms have insurance
Consumers consider the platform as the service provider and expect them to take responsibility, 53% believe the platform should be offering protection
Sizeable untapped market and insurance is a potential driver of growth
16% consumers have shared a product/service via sharing economy platforms
70% of those who don't share would be more likely to if they knew they were protected
Insurance is a potential driver for growth
Insurance is the key DRIVER of consumer confidence and trust, which would lead to growth within sharing platforms.
78% providers say would get more customers with insurance
Top Risk Concerns of Consumers
Top Risk Concerns of Asset Providers
Risks for platform providers are predominantly regulatory as most existing regulations predate the sharing economy, which can create uncertainty. Flexible and responsive regulations that can match the pace of technological innovation. Furthermore, assets in sharing economy are often intangible and fragmented in ownership and usage, insurance providers, users, and regulators need to come to a consensus regarding who is responsible.